While many have asked us what makes our employee/supervisor relationships so uniquely successful, we thought it would be a good idea to introduce our secret sauce…the Tier Meeting.
This weekly meeting is an opportunity to evaluate an individual on their leadership work and team member work, while the leader shares their vision and strategy to help their individual take the right steps as a leader (teacher) and team member. Essentially, it’s an opportunity to teach and empower the employee on a weekly basis.
At Lone Tree, we strongly believe that you cannot improve what you cannot measure. Therefore, we use these meetings to establish KPI’s (Key Performance Indicators). This helps us to start to be customer focused and know how to measure and deliver on the values of the customers. Systems which make anything repetitive and predictable gives us confidence in our product and people as it gives us a standard to improve on.
”Tier Meetings are a very effective way to (in a short period time) identify how aligned our employees are with our companies vision and strategy, and better yet a great opportunity to teach on any gaps you identify in the process.” –Jacob Obrien, Camp Manager
A leaders role is to share vision in these meetings. This is an opportunity to mold and align the visions of sub teams to Lone Tree’s vision. Suggestions are welcomed and fostered in an atmosphere of attention and respect for their fellow Lone Tree employees.
Following up each week keeps everyone on track to be done by the end of the month with key tasks. The vision of each department can be measured and quickly improves understanding of the “why’s” and “how’s” that often come up as a result of standardized tasks.
While these meetings typically last just 20 minutes, this is a time that we give our employees our individual attention. It is a time looked forward to, and seen as mutually beneficial for everyone.